1. Information We Collect
We collect various types of data, including:
- Personal Information: Name, email, phone number, government-issued ID, date of birth.
- Technical Data: IP address, device type, operating system, login activity, cookies, browser type.
- Financial Data: Transaction history, crypto wallet details, deposit and withdrawal records.
- Communication Data: Customer support inquiries, feedback, chat logs, email correspondence.
- Behavioral Data: Interaction with our platform, transaction trends, and security monitoring.
2. How We Use Your Information
We use collected data to improve our services, ensure security, and comply with regulations. Our purposes include:
- Account Management: Creating and securing your account.
- Transaction Processing: Enabling deposits, withdrawals, and trades.
- Security & Fraud Prevention: Detecting unauthorized access and suspicious activity.
- Legal Compliance: Meeting financial regulations and anti-money laundering (AML) requirements.
- Customer Support: Responding to inquiries and resolving issues.
- Marketing & Promotions: Sending updates, newsletters, and promotional offers (with your consent).
3. How We Protect Your Information
Your privacy and security are our top priorities. We implement multiple layers of protection, including:
- 🔒 End-to-End Encryption: Securing sensitive data in transit and at rest.
- 🔒 Two-Factor Authentication (2FA): Adding extra security to accounts.
- 🔒 Regular Security Audits: Monitoring for vulnerabilities.
- 🔒 Restricted Access: Only authorized personnel can access sensitive data.
- 🔒 AI-Based Threat Detection: Real-time monitoring for suspicious activity.
4. Data Sharing & Third Parties
We do not sell your data. However, we may share it with:
- ✅ Regulatory Authorities: If required by law for AML/KYC compliance.
- ✅ Payment Processors: To facilitate deposits and withdrawals.
- ✅ Security Providers: To prevent fraud and cyber threats.
- ✅ Marketing Partners: Only with your explicit consent.
5. Cookies & Tracking Technologies
We use cookies to enhance your experience:
- 🍪 Essential Cookies: Enable core website functions (e.g., login).
- 🍪 Analytics Cookies: Track website usage for improvement.
- 🍪 Marketing Cookies: Deliver relevant ads (only with consent).
You can manage your cookie preferences in your browser settings.
6. Your Rights & Choices
As a user, you have rights over your data:
- ✔ Access & Portability: Request a copy of your data.
- ✔ Correction: Update inaccurate information.
- ✔ Deletion: Request account deletion (subject to legal obligations).
- ✔ Opt-Out: Unsubscribe from marketing emails.
To exercise these rights, contact us at privacy@tradeprofx.org.
7. Data Retention Policy
We retain data for as long as necessary to fulfill our obligations and services. After retention periods expire, data is securely deleted or anonymized.
8. International Data Transfers
Data may be processed outside your country, with safeguards ensuring compliance with applicable laws.
9. Changes to This Privacy Policy
We may update this policy periodically. Users will be notified of significant changes via email or website announcements.
10. Contact Us
📧 Email: privacy@tradeprofx.org | 📞 Phone: +1(814)201-0783 | 🏢 Address: 799 United Nations Plaza, New York, NY 10017, United States